Legal document
Privacy policy
Your privacy matters to us. This policy explains what personal data we collect, how we use and protect it, and the rights you have over your information when using our visa application services.
Effective: 1 January 2025
Last updated: 15 April 2025
Version 2.1
GDPR & IT Act compliant
On this page
Information we collect
How we use your data
Legal basis
Data sharing
Data retention
Your rights
Cookies & tracking
Children's privacy
Policy updates
Contact us
Your data is secure
256-bit encryption & ISO‑compliant infrastructure
Privacy concerns?
011-47593411
info@believerstravel.in
01 — Collection
Information we collect
When you use Believers Travel The World's platform, we collect information necessary to process your visa application and provide you with the best possible service. This includes:
Personal identification data
Full legal name, date of birth, nationality, and passport details
Contact information including email address, phone number, and residential address
Photographs and biometric data as required by destination country embassies
Usage and technical data
IP address, browser type, device identifiers, and operating system
Pages visited, time spent, referral sources, and navigation patterns
Transaction history and payment references (we do not store full card details)
We only collect information that is strictly necessary for the provision of our services. You will always be informed of what data is being collected and why before it is submitted.
02 — Usage
How we use your data
The information we collect is used exclusively to facilitate the services you have requested. We do not engage in the sale of personal data or use it for unsolicited marketing without your explicit consent.
Processing and submitting visa applications to the relevant embassies and consulates
Verifying your identity and the authenticity of submitted documents
Sending application status updates, notifications, and service-related communications
Improving platform functionality, diagnosing technical issues, and enhancing user experience
Complying with legal obligations, fraud prevention, and regulatory requirements
03 — Legal Basis
Legal basis for processing
We process your personal data under the following lawful bases in accordance with applicable data protection legislation, including the Information Technology Act, 2000 (India) and relevant international standards:
Contractual necessity
Processing required to fulfil the visa facilitation service you have engaged us for.
Legal obligation
Processing necessary to comply with embassy requirements, government regulations, and tax laws.
Legitimate interests
Processing for fraud prevention, platform security, and service improvement.
Consent
Marketing communications and optional analytics, which you may withdraw at any time.
04 — Sharing
Data sharing & third parties
Your personal data may be shared with third parties only where it is necessary to provide our services or where we are legally required to do so. We never sell your data to advertisers or data brokers.
Embassies, consulates, and government immigration authorities of the destination country
Authorised payment processing partners for secure transaction handling
Cloud hosting and IT infrastructure providers operating under strict data processing agreements
Legal and regulatory bodies when required by applicable law or court order
Any third party we engage with is contractually required to handle your data in accordance with applicable privacy laws. We do not transfer data internationally without appropriate safeguards in place.
05 — Retention
Data retention
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy or as required by applicable law.
Application records
3 years from the date of application submission
Account information
2 years after your last login or account activity
Payment references
7 years as required by Indian financial regulations
Marketing consents
Until withdrawn by you or 2 years of inactivity
You may request early deletion of your data at any time, subject to legal retention obligations, by contacting info@believerstravel.in.
06 — Your Rights
Your data rights
Under applicable data protection law, you hold the following rights with respect to your personal data. We aim to respond to all valid requests within 30 days.
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data where no legal obligation prevents it.
Restriction
Ask us to limit how we process your data in certain circumstances.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests or for marketing.
To exercise any of the above rights, email us at info@believerstravel.in with the subject line "Data Rights Request". We may require identity verification before processing your request.
07 — Cookies
Cookies & tracking
We use cookies and similar tracking technologies to enhance your experience, analyse platform usage, and support marketing activities where you have provided consent. You may manage cookie preferences at any time through your browser settings or our cookie consent tool.
Essential cookies
Required for core platform functionality such as session management and security. Cannot be disabled.
Analytics cookies
Help us understand how users navigate our platform so we can improve the experience.
Marketing cookies
Used to serve relevant advertisements and track campaign effectiveness. Requires explicit consent.
08 — Children
Children's privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Visa applications for minors must be submitted by a parent or legal guardian who accepts full responsibility for the accuracy of all information provided on behalf of the child.
09 — Updates
Policy updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When material changes are made, we will notify you by:
Sending an email notification to your registered email address
Displaying a prominent notice on our platform upon your next login
Updating the "Last updated" date at the top of this document
Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.
10 — Contact
Contact & complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:
Data Protection Officer
Believers Travel The World
info@believerstravel.in
Phone
011-47593411
We aim to resolve all privacy complaints within 30 days. If you remain unsatisfied, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.